CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service rules, logistics arrangements, after-sales protection, and customer support principles applicable to all purchases of our color-changing health monitoring silicone cat litter. We are committed to providing every global customer with transparent, reliable, and professional shopping and after-sales services. All service terms specified in this policy apply to all domestic and international orders placed on our official website, ensuring consistent and equal service standards for every user. By placing an order on our website, customers acknowledge and agree to abide by the complete contents of this customer service policy.

Order Processing & Global Shipping Policy

We implement unified global order processing and logistics standards to deliver a consistent shopping experience for customers worldwide. All valid orders received on our website will be processed and arranged for shipment within 1 to 3 working days. There is no difference in delivery time standards between domestic and international regions, with a unified global delivery transit time of 6 to 12 working days. For customers with urgent shopping needs, optional expedited delivery services are available to shorten the transit period and meet diverse timeliness requirements.
Our website adopts a unified US dollar (USD) currency settlement method for all commodity transactions. Meanwhile, we provide 100% free shipping for all products with no additional shipping fees, handling fees, or hidden charges of any kind. All freight costs are fully borne by our brand, enabling customers to complete purchases with a transparent and cost-effective shopping experience.

Return & Refund Policy

To fully protect the legitimate rights and interests of global customers, we provide a standardized and customer-friendly return and refund service system. All eligible products purchased on our official website enjoy a 60-day return service window. Customers who need to apply for a return due to product experience problems, non-manual quality issues or other compliant reasons can initiate a return application within the valid service period.
After our professional team receives, inspects and verifies the returned products to confirm they comply with the return specifications, we will complete the official refund processing within 5 to 10 working days. The refund will be returned according to the customer’s original payment channel. We strictly follow standardized audit procedures to ensure that every compliant return application is processed efficiently and fairly, maximizing customer shopping security.
All official contact information including dedicated service email addresses is fully and publicly displayed on the Contact Us page. Our professional customer service team is trained to respond to customer inquiries and solve service-related problems in an efficient, standardized and polite manner, focusing on delivering thoughtful and targeted service support for every customer.

Service Commitment & Standard

We always take customer satisfaction and legitimate rights protection as the core of our service work. All our customer services adhere to the principles of transparency, standardization, efficiency and fairness. We strictly implement unified global service standards, without differential treatment for customers in different regions. In the process of daily service operation, we continuously optimize service processes, improve response efficiency, and standardize service behaviors, aiming to resolve customer doubts and problems in a timely and effective manner.
We insist on providing honest and reliable services, never setting hidden service terms or arbitrary charging rules, and always maintain a sincere and rigorous service attitude towards every global user. Our team will continuously upgrade the service system according to customer feedback, to create a more reassuring, convenient and comfortable shopping and after-sales service experience for all customers.